Exchanges and Returns


You may return your order for any reason within 90 days of your purchase. To receive a refund of your purchase (less shipping and handling) we must physically receive the returned product/s postmarked or sent within the 90 day period. Only one return per household per year is accepted.


Step 1: Important! Call Customer Service First Before Returning Any Product

Please contact customer service at (888) 588-0068 between Monday thru Friday, 6 a.m. to 5 p.m. PST; Saturday and Sunday 7 a.m. to 4 p.m. PST (excluding US Holidays) or via email at support@hairlavie.com to obtain a return authorization code. This will assist us in making sure your refund is credited to the correct account. Please do not return the product without this Return Authorization Code. Your Return Authorization code will be valid for 7 days. Credit will not be given product without a valid Return Authorization Code.


Step 2: Package Your Item for Return

To ensure your package arrives to us safely and undamaged please pack the item securely to prevent loss or damage. The return must include all opened and unopened bottles along with your Return Authorization Code.


Step 3: Label Your Package

Be sure to write the Return Authorization Code on the outside of your package and include the number inside your package as well.


Step 4: Method of Shipping

While you can use any shipping method you desire, we encourage you to protect yourself from loss or theft by insuring the return shipment and sending your package by some traceable method such as USPS priority or certified mail, UPS, or FedEx. Your return must be shipped within 7 days of receiving the Return Authorization Code. Save your receipt until your return is processed. We cannot issue a credit or refund for any item sent COD. WE DO NOT ACCEPT WALK-IN RETURNS. Returns must be addressed as follows:

Attn: Returns Dept.
La Muse Beauty
1453 West 40 South
Lindon, UT 84042


Step 5: Receive Your Refund

Purchases will be refunded to your credit card company or PayPal account, as applicable, the day we process your return. It may take up to two billing cycles for the credit to appear on your monthly statement. Refunds are for complete purchase price of the items but do not include shipping and handling charges.


PLEASE ALLOW UP TO 2 WEEKS TO PROCESS YOUR RETURN AND UP TO 30 DAYS FOR REFUNDS. WE WILL ALWAYS DO OUR BEST TO PROCESS YOUR RETURN AND ISSUE YOUR REFUND AS QUICKLY AS POSSIBLE.


NOTICE: Returns without a return authorization code will not be accepted. If you have previously returned our products under this refund policy within the last year, any future requests for a refund within a year of the previous return(s) will not be honored.