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Knowledge base
Store Policies
Ordering
9
How Do I Place an Order?
How Do I Check If My Order Went Through?
Will I be Auto-Billed or Auto-Shipped Products? Is This a Subscription Program?
How Do I Get Discounts On Your Products?
I’d Like To Be a Brand Ambassador
See all 9 articles
Company Information
3
Are Your Products Tested on Animals?
Can Men Use Hair La Vie?
How Does Your 90-Day Guarantee Work?
Shipping & Tracking
Tracking My Order
5
I Haven't Received My Tracking Information
Why Hasn’t My Package Moved? My Tracking hasn't updated...
Why Does My Tracking Show No Information?
How Long Does Shipping Take?
My Tracking Number Says “Status Not Available”...
Shipping My Order
5
Can I Get Free Shipping?
Do You Ship Internationally?
How Much is International Shipping?
How Much is Shipping within the U.S.?
How Long Before My Package Ships?
Products
Revitalizing Hair Blend Vitamin
9
How Does Hair La Vie's Revitalizing Hair Blend Work?
When Will I Begin to Notice a Difference? When Will I See Results?
How Many Capsules are in a Bottle?
How Much Biotin is in this Product? Do I Need to take an additional Biotin Supplement?
What is Horsetail Extract?
See all 9 articles
Revitalize & Restore Shampoo & Conditioner
10
How Do I Use Revitalize & Restore?
I have noticed that the Hair La Vie Shampoo does not sud? Is this normal?
Will These Products Help Support My Existing Hair Growth?
Will I See Results Right Away?
What Makes My Scalp Tingle When Using the Product?
See all 10 articles
Hair La Vie Serum
4
How Often Should I Use the Hair La Vie Serum?
Will the Serum Leave my Hair Feeling Oily or Weighed Down?
What is the Difference Between the Moroccan Oil and the Hair La Vie Serum?
What Type of Hair Does Hair La Vie Serum Work On?
Revive Deep Hydration Masque
6
How Often Should I Use the Revive Masque?
How Does the Hair La Vie Masque Work?
How Long Should I Keep It On?
What is Keratin and What Does it Do?
What types of hair does the Hair La Vie Masque work on?
See all 6 articles
100% Organic Moroccan Oil
5
Is your Moroccan Oil authentic Argan Oil?
How Does Argan Oil Help my Hair?
If I Have Naturally Oily Hair, Will Moroccan Oil Make My Hair Feel Greasy?
Can I Use It On My Skin And Nails Too?
Is your Moroccan Oil 100 Percent Organic?
PhytoCera
4
What are Phytoceramides?
How Long Until I See Results?
Should I Continue to Use After I Obtain my Desired Results?
Why Do I Need Phytoceramides?
Resolutions
Resolutions
7
I Need to Change My Shipping Address?
I Have Not Received My Confirmation
I Need to Cancel a Duplicate Order…
I Received the Wrong Product...
I Didn’t Receive My Full Order...
See all 7 articles
Returns
2
I Need to Return My Products...Can I Get a Refund?
I Shipped My Return Back...How Long Until I Receive My Refund?
